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Information Technology Services is moving their servers

UPDATE (6/28/14, 12:00 p.m.):

Information Technology Services, ITS,  has restored all services except for cable TV (outside of the dorms). We will update everyone as soon as cable TV is restored.


6/23/2014:

This weekend, Information Technology Services, ITS, will move their servers resulting in a planned campus wide network outage. The move will begin at 3 p.m. Friday, June 27. ITS plans to have the entire move completed and all services functioning normally by the end of the day. on Saturday, June 28.

What does this mean for you?

The following services will be unavailable during the move:

  • Student, Faculty and Staff email
  • All campus network connections including USC Upstate Wireless networks and access to the Internet and Intranet
  • SpartanGreenSky
  • Echo 360 servers
  • SharePoint
  • Printing, Copying and Faxing
  • Campus television excluding the Dorms
  • The USC Upstate website will be accessible; however, some pages linked to the University website will not work (including some forms, sharepoint pages and Echo360 pages).
  • A limited number of Library Databases can be accessed directly through the SC State Library:  http://scdiscus.org/
  • Help Desk Phone, Email and Walk-in Support
  • Campus phones will also not work including the Emergency Phones

During the time campus phone lines are out of service, persons needing to contact University Police should call 864-503-9196. This phone number will be the only active phone line beginning at 3:00 p.m. on Friday June 27 until campus phone lines are back in operation. It is anticipated that phone service will be back in operation on Saturday June 28. University Police will notify the campus community when our normal emergency phone line 503-5911 is restored to order.

Stay up-to-date

For the most up-to-date information regarding the server move and when it has been completed, stay tuned to the University’s homepage, newsroom, Facebook page and Twitter account. An email will also be sent to all students, faculty and staff once the move has been completed and email is back up and running.

What about services managed by Columbia?

You will still be able to access all of the services Columbia operates and maintains from an off campus internet connection.

These include:

Instructors who need to communicate with their students during this time, can use the discussion board feature in Blackboard. For more information on this feature, view this instructional video.

Questions?

As always, feel free to contact the Help Desk with any questions or concerns via telephone at 864-503-5257 or via email at helpdesk@uscupstate.edu prior to or following the upgrade.

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