Zappos’ Erica Javellana Brings Customer Service Expertise to USC Upstate, November 3-4

October 29, 2015 at 10:20 am

zappos erica javellanaLearn from one of the very best in customer service as the University of South Carolina Upstate’s George Dean Johnson, Jr. College of Business and Economics welcomes’s Erica Javellana to Spartanburg November 3-4.

As speaker of the house for Zappos, Javellana knows what it takes to make customer service your number one priority and your brand a household name!

Join us for two presentations that will inspire and motivate you to be more customer-friendly:

Tuesday, November 3, 4 – 5:30 p.m.

  • “Zappos: A Culture of Service,” Chapman Cultural Center Lobby, 200 E. St. John St. A reception will follow this event.

Wednesday, November 4, 12:05 – 12:55 p.m.

  • Wells Fargo Speaker Series presents, “The Zappos Mission: To Live and Deliver WOW,” The George Dean Johnson, Jr. College of Business and Economics, BMW Classroom, 160 E. St. John St.

*** Register to attend one or both programs at

Javellana joined, Inc. in 2007 as a human resources generalist where she quickly rose through the ranks to lead the team as the employee relations manager. She is currently sharing her knowledge of how Zappos created a Human Resources Department that is both fun and a little weird in her role of speaker of the house for Zappos Insights. Prior to joining Zappos, she had more than 10 years of experience in Human Resources within the retail, hotel/casino, and food and beverage industries. is an online shoe and clothing shop based in Las Vegas, Nev., and is one of the world’s largest online shoe stores. The company’s unique culture and customer service philosophy has led to the company being named to Fortune’s “100 Best Companies to Work For” and the J.D. Power Customer Service Champions List.

The program is sponsored by the Johnson Innovation Fund, Wells Fargo and the USC Upstate Foundation.