Want to learn about how to make great service happen all the time?

Teri Yanovich, a full time speaker, author and facilitator will share her knowledge of creating a culture of service excellence from 9:15 to 11:30 a.m. Monday, May 19 in the CLC Ballroom.

Yanovitch began work with the Hertz Corporation in Seattle, Washington. She continued honing her skills with the best of the best. For more than a decade, she facilitated cultural change as an executive with the company that revolutionized total quality management, Philip Crosby Associates. And then as a keynote speaker and seminar leader with Walt Disney World, she shared best practices of customer service with organizations worldwide. In 1991, she began her own firm, T.A.Yanovitch, Inc., and began working and speaking to companies such as Nokia, AAA, Marriott, Johnson & Johnson, Humana, Rockwell Collins, Yokohama Tires, First Citizens Bank, America’s Blood Centers and many others.

Yanovitch is the co-author of two books: Retain or Retrain – How to Keep the Good Ones from Leaving and – the highly-acclaimed Unleashing Excellence – The Complete Guide to Ultimate Customer Service, which is the culmination of years of experience in the field and is a handbook for leaders of organizations hoping to create a culture of sustained service excellence.

Follow her on Twitter @teriyanovitch or read her blog at www.retentionstudentexperience.com.

This is a free event. A continental breakfast will be provided. All faculty and staff are invited, but RSVP is required. To RSVP, or for more information, please contact Lisa Caggiano at 864.503.5886 or lcaggiano@uscupstate.edu.

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